FAQ

❓ Frequently Asked Questions

🏠 About Our Services

Q: What type of care does HeartTouch Home Care provide?
A: We provide non-medical home care services such as companionship, personal care (bathing, grooming, mobility support), meal preparation, medication reminders, light housekeeping, and transportation/errands.

Q: Do you provide medical services?
A: No. Our caregivers do not administer medications, perform medical treatments, or provide skilled nursing care. We specialize in non-medical support that enhances comfort and independence at home.

Q: Who can benefit from your services?
A: Seniors, individuals with disabilities, people recovering from surgery or illness, and anyone who needs support with daily living activities.

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👩⚕️ Caregiver Questions

Q: Are your caregivers trained and experienced?
A: Yes. All caregivers go through a thorough interview, background check, reference check, and orientation before joining our team. Many have years of hands-on caregiving experience.

Q: Will I have the same caregiver each visit?
A: We strive for consistency, so clients are paired with regular caregivers. In cases of illness or schedule conflicts, a trained substitute will step in — but we do our best to ensure continuity.

Q: Can I meet my caregiver before services begin?
A: Absolutely. We arrange a caregiver introduction so you and your family feel comfortable before care starts.

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💵 Payments & Scheduling

Q: How much does home care cost?
A: Our rates vary depending on the level of care and number of hours needed. We offer competitive rates and flexible care plans designed to fit your needs.

Q: How do I pay for services?
A: We accept private pay (direct payment from families/clients). Invoices are sent weekly, and payments are due immediately.

Q: Do you accept insurance?
A: At this time, we do not bill insurance directly. However, some long-term care insurance policies may reimburse you for our services.

Q: Is there a minimum number of hours required?
A: Yes, we require a minimum number of service hours per week to ensure consistency of care. Please contact us for details.

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📅 Getting Started

Q: How quickly can services begin?
A: We can usually start services within 3–5 business days after your initial consultation, depending on caregiver availability.

Q: How do I request care?
A: Simply call us at (888) 642-8830 or email HeartTouchHomeCare@gmail.com to schedule a free consultation.

Q: What happens during the initial consultation?
A: We meet with you and your family to discuss needs, create a personalized care plan, and match you with the best caregiver for your situation.